When it’s time to send logs
Not everything fixes itself with a Rescan. Grab a report when:
- Gear won’t connect after sleep or replug
- Effects stutter or colors stay wrong after calibration
- An update or plugin acts weird
A zip up front saves a lot of “can you try this again?” back-and-forth.
Create a report
- Settings → System → Support report (label might vary slightly by version)
- Create report or Export
- RGBJunkie bundles recent logs, version info, and diagnostics into a zip
Save it somewhere you can attach to email or a forum post.
Just want the log files?
Settings → System may have Open logs folder, or use App links to jump to logs/ in your user data folder.
Even a few recent log files help if you don’t send the full bundle.
What to mention when you write us
- RGBJunkie version — Settings → System → About or Check for updates
- Your devices — brand, USB vs WLED, IP if network
- What you already tried — no lights, wrong colors, etc.
Reports can include file paths and usernames. Don’t post them publicly if that bothers you — send through support channels on rgbjunkie.com.